How to Keep a Customer

Do you like ribs? Not everyone likes the juicy, sloppy, fun of eating ribs, but I do.  Here in the Alexandria, Virginia area, there are many choices for the rib dining, but today let's focus on two.  I have not been here very long, therefore I haven't had the opportunity to be too selective about my dining experiences.  What I have for you is a comparison between two rib joints that claim to have delicious food. Now, let's begin by laying down the base line understanding that taste is relative.  No problem.  This discussion is two-fold.  I will be comparing taste (my opinions) and also service in these two establishments. The two restaurants in question today are:

1. Shane's Rib Shack
2. Famous Dave's

The first of these two I found on my way to Bed, Bath and Beyond one day and I have been back a few times.  The atmosphere is casual, clean and inviting.  The staff inside the facility have always been top notch with me.  Their friendly treatment is what made me come back the second time and so on.  The reason to keep coming back is the food.  The ribs are absolutely delicious and need no extra sauce, but if desired, their sauces are very good as well.  The sides that they offer are not only reasonably priced, but served in a good portion size. I'll be back. I was told to go to Famous Dave's, because they have the best ribs.  Cool, I thought.  I was looking forward to this.  I decided to finally go there, when I had the chance and I'm sorry that I did. Famous Dave's is right on Route 1, in front of Lowe's, so it has good visibility.  When I arrived, I walked in the Carry-Out side of the facility and the door slammed into my back, because the closer was broken.  It kept hitting everyone that I saw while I was there.  Bad sign already, I thought. The girls at the counter who took my order, were confused, not really in control and had a long line of bags waiting to be picked up.  These bags may have been for some of the people waiting, but they never checked until the customers ran out of patience, walked up and asked.  Poor customer service was evident. When I left with my food, I was excited to maybe have something good to think about this place.  I didn't finish the meal and threw half of it out.  The ribs were full of fat and the bones weren't whole, they were almost shattered inside the meat/fat content and it was a terrible fight to find meat.  Finally, I gave up and ended the experiment. Needless to say, Shane's Rib Shack will be seeing me again, someone else will not. Are you close to Shane's and need a new place to dive into the yummy ribs?  Use the key below to see if we can help. Alexandria also has many condos for sale. We've taken the time to sort these by price as well. Check Alexandria condos for sale to find condos sorted by price. Maybe, something here is just what you're looking for.